Frequently Asked Questions

Everything you need to know about your new favorite bag.

What is the STATE Bags warranty policy?

We stand by the quality of our products. All STATE bags come with a one-year limited warranty covering defects in materials and craftsmanship from the original date of purchase.

How do I clean and care for my bag?

For nylon and canvas styles, we recommend spot cleaning with a damp cloth and mild detergent. Leather components should be treated with a high-quality leather conditioner to maintain their finish.

What is your return policy?

We offer free returns and exchanges on all domestic orders within 30 days of delivery, provided the items are in their original, unused condition with tags attached.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How does my purchase give back?

For every STATE bag purchased, we support American children and families in need by donating fully-packed backpacks or funding special projects with our partner charities.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available if you need your gear sooner.